Refund policy

Thank you for shopping at KK Sports Store. Please read our return and refund policy carefully before placing your order. Due to the nature of international logistics and wholesale manufacturing, our policies are strictly enforced to ensure clarity for both parties.

1. Eligibility for Returns & Refunds

  • Quality Issues & Order Errors: If the products you receive have verified manufacturing defects, severe damage, or if we shipped the incorrect items, you are eligible to request a refund or an exchange within 7 days of receiving your package.

  • Size Discrepancies (NOT ELIGIBLE): Please note that we do not accept returns, exchanges, or refunds due to size selection errors. Detailed size charts are provided on our product pages. It is the buyer's responsibility to select the correct size prior to purchasing.

  • Product Condition: To be eligible for a return, the product must be completely unworn, unwashed, unaltered, and in the exact same condition that you received it, with all original tags and packaging intact. Items that have been worn or used cannot be returned or refunded under any circumstances.

2. Return Authorization & Instructions

  • If you meet the eligibility criteria and wish to initiate a return, you must contact our customer support team first. We will review your case and, if approved, provide you with the designated return shipping address and specific instructions.

  • Unauthorized returns without prior communication will not be processed or refunded.

3. Shipping Methods & Restrictions (CRITICAL)

  • Authorized Carrier Limitation: When returning the eligible items, DO NOT use commercial express couriers such as DHL, FedEx, UPS, or EMS. You must use your local Standard Registered Mail service (with a tracking number). This is strictly required to avoid severe customs clearance delays and high import taxes at the border.

  • Tracking Number Requirement: Once you have dispatched the return package, you must immediately provide our customer service team with the valid logistics tracking number.

4. Shipping Costs & International Customs Risks

  • Return Shipping Fees: The buyer is entirely responsible for paying all return shipping costs. Shipping fees are non-refundable.

  • International Customs Disclaimer: Please be advised that returning commercial goods internationally into China involves complicated regulatory procedures. Chinese Customs reserves the right to reject inbound return packages, which may result in the package being destroyed or returned back to you.

  • In the event of a customs rejection, you may be required to pay for shipping multiple times and experience extremely prolonged waiting periods. KK Sports Store is not liable for packages seized, delayed, or rejected by customs authorities.